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What is Managed I.T. Services?
We Deliver Proactive Maintenance Services Through Flat-rate Managed IT Services
Designed to reduce your costs, increase your productivity and mitigate your business risks, we partner with you as your IT Department, allowing you to focus on running your business, not your technology.
Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and Vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a managed services technology plan that aligns with your long-term business goals.
We become an extension of your business, and true partner. Because our service plans are based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship. This fuels our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true partner should.
Our comprehensive Server support includes remote and onsite server support services at a flat, monthly rate. There are no ‘per incident’ charges. Proactive maintenance prevents downtime and give you peace of mind knowing your servers are monitored 24/7.
Key features of Gold Managed Server Care include:
✓ Unlimited Remote & On-Site Support from 8:30am-5:00pm
✓ 24/7/365 Monitoring
✓ Managed Antivirus Protection
✓ Network Policy Enforcement & Administration
✓ Security Administration
Hewstone IT’s Gold Desktop & User Support extends our proactive philosophies to the workstations themselves by managing the antivirus monitoring, optimisation and regular maintenance. Windows updates are investigated and deployed by our Network Administrators.
With Gold Desktop & User Care, we provide your end users with unlimited phone and remote helpdesk support. Our technicians break the mould of the stereotypical geek and are able to help and explain any IT issues that you may have in a way you will understand.
To prevent any unnecessary disruption to your business, regular monitoring and maintenance is essential. Hewstone IT will proactively scan and monitor your infrastructure for potential issues so they can be rectified before they impact your business. You are then charged at an hourly rate for the work performed.
The Guardian Network Care includes:
✓ Monitoring on entire network 24/7/365
✓ Automated maintenance and patch updates
✓ Managed antivirus protection
Hewstone IT’s Guardian Network Care is our base service, laying the foundation for our flat-rate Gold Proactive Managed Services.