Hewstone IT Provides Proactive Support, Quick Response Times and Expert Advise
By delivering real business value and taking the time to truly learn our clients needs and objectives, we help to implement the most effective practices and provide the right IT to ensure you’re always thriving. By proactively managing your technology and aligning your IT investments with your business goals, we ensure you’re always functioning at your absolute best.
With a pain-free approach to IT, we don’t just deal with technology issues when they arise; we plan strategically and work proactively to ensure they don’t occur in the first place. You gain the peace of mind you need to stop worrying and focus 100% of your attention on serving your clients and building your business.
Being an IT business that has been providing tech support for over 25 years, there is one thing that we do know – it doesn’t matter how large or small your business is, downtime due to IT issues is a costly experience. If you server goes down or your users can’t access the network, your business loses productivity. Hewstone IT’s service level agreement model revolves around proactive, managed services covering end-to-end IT solutions. It’s like having your very own in-house IT department – without the cost. Customised service level agreements ensure that we meet your needs and budget.
"YOU MANAGE YOUR BUSINESS, WE'LL MANAGE THE TECHNOLOGY BEHIND IT!"
By focusing on the following ideals, we offer you the best possible technology services:
Many tech support companies operate on a break/fix model where issues are addressed after they occur and are then charged at a costly hourly rate. By approaching your IT maintenance proactively, we regularly update and assess your systems through 24/7 remote monitoring. That way we can often address and resolve issues before they even affect your businesses productivity.
We are more than capable of meeting all your tech support needs. We are a team of professionals that you can trust to get the job done right. We continuously work with our technology partners and vendors to update and expand our knowledge and expertise to provide our clients with solutions that meet their business needs.
When we give you advice, we make it clear. We know how to adjust from server room to boardroom and are able to explain everything in simple terms. We also keep all of our customers informed on each and every request. Whether it be a call back to let you know we are working on your issue, or a regular follow up when things take longer than anticipated, you'll be in the know all the time.
We want to be the one-stop shop for all your technology inquiries. Our years of experience providing for businesses just like yours has helped Hewstone IT to become an innovative and trusted IT advisory.
why customers us!
Hewstone IT delivers friendly and prompt responses to us when we have had any issues. The biggest benefit that we have received since engaging with Hewstone IT is that our IT systems reliability and downtime rates have improved.
- Kerry Irving - www.mentorhr.com.au
We recently changed our IT managed service provider to Hewstone IT and our experience has been fantastic. Not only was the price a nice surprise, but the service has also been fantastic. We are always kept in the loop with what is going on with any issues we encounter and would not hesitate in recommending Hewstone IT as your next IT managed services provider of choice.
- Daniel Rose - www.financialaspects.com.au
Hewstone IT have provided amazing service and support in taking my business IT to the next level. From reviewing my current IT, discussing my needs, making recommendations and the implementation they have been outstanding! With a growing business I needed IT expertise in my business, and I now consider Hewstone an integral part of my support team. This allows me to focus on my business with the confidence that my IT system is safe and secure, and if anything did happen - I know it will be OK and the guys will get it sorted. Hewstone IT deliver a professional but friendly service (no geek speak) they have real attention to detail and I highly recommend their service.
- Louise Doedée - www.essentialpropertysolutions.com.au